Insurance Questions

Can I use my health insurance at your office?

I paid my co-pay when I came to your office? Why am I still getting a bill?

What can I do to get my insurance company to pay claims on time and correctly?


Can I use my health insurance at your office?

Our practice is affiliated with several health insurance providers. The best way to find out if we participate in your plan is to call the number on your health insurance card and ask.

The plans we are currently affiliated with are listed on the Insurance page.


I paid my co-pay when I came to your office? Why am I still getting a bill?

Insurance companies have been known to delay payment or deny charges incorrectly. Please remember that regardless of the type of insurance you have, any charges are ultimately your responsibility. Please see our Payment Policy Form for more information.


What can I do to get my insurance company to pay claims on time and correctly?

Lots of things. For example:

  1. Know your policy: What does it cover? What is your CO-pay amount? What are your deductibles?
  2. Call the insurance company and find out what the problem is. Always note the date of the call and the name of the person you talk to. Keep a record of any other calls you make about the issue.
  3. If you are not satisfied with the way the customer service agent is handling your call, ask to speak to a supervisor.
  4. If you are not successful in resolving the problem with phone calls, find out where you can send a written complaint and send one.

Remember, you or your employer paid the premium on your insurance. You are entitled to what you paid for!

 


2005 Rossi & Shirey MD, PC